Our goal is to understand our client’s business and to apply high quality standards with intelligent collection strategies that provide exceptional results and superior customer engagement.
We begin by having a high level introductory meeting with our Executive Staff to tailor a strategy that addresses your specific needs. We dedicate a Client Service Representative to each relationship. This liaison will provide you with custom reporting, discuss analytics and ensure all of your inquiries are addressed in a timely manner. We pride ourselves on being responsive to our client’s needs. After we have successfully customized a collection program for you we assign a dedicated staff that specializes in the work required.
Valentine and Kebartas, LLC offers a broad range of service types and options, and work closely with each client to ensure that the right mix of service is utilized for maximum results: Early age programs, third-party collections, asset management, call center assistance, pre-collections, facilities management, temporary staffing, client support services, online account access, designated customer service, onsite client training, classroom training, strategy development, first-party collections, skip tracing, forecasting, analysis, performance feedback, custom reporting, services consulting, letter series, curing programs, medical subrogation, UCC-1 filings, repossession of property, sale of repossessed property, attorney network, legal services, legal action review and recommendation.