Industries & Services

When used early in the delinquency cycle or just prior to an account becoming delinquent, pre-collections programs can produce consistent results at a minimal cost and restore customers to current-paying status. Programs can include letters, phone calls or a combination of both. Pre-collection programs provide a friendly, early reminder that payment is now due or past due.

At Valentine & Kebartas, LLC (V&K), our primary goal is to provide a flexible cost-effective method of turning your receivables into cash fast!

Your customers will appreciate the one-on-one, customer service approach that V&K offers. Our Early Intervention Services are designed to minimize the number of accounts that enter into bad debt status. V&K will operate as an extension of your business office, to improve your day’s sales outstanding.

This program is customized to meet your program needs, including:

• Customized letterhead
• Contacting customers in your name
• Arranging payment plans

Some of the benefits of using Pre-collections are:

• Very cost effective.
• We are responsible for the employee’s benefits, compensation plans, background checks, etc.
• Allows you as the client to spend more time with new and existing customers.
• We are dedicated to performance which will give you faster results on payment.

Pre-collection is designed to collect accounts that are past-due but not ready to be placed for third-party collection. This service is a gentle reminder helping your customers realize the importance of payment, or initiating payment arrangements, while maintaining a relationship with your organization. We look forward to helping you with your account receivables needs.

Companies are faced with the common challenge of finding ways to prompt seriously delinquent customers to make payment before they are charged off as bad debt and collect the full balance after write off. V&K’s third-party collection service imparts a sense of urgency upon seriously delinquent customers during these periods, reducing net write-offs and the cost of collecting after charge-off.

Most important is the timing, sequence, and breadth of effort V&K applies to your portfolio. With the right data supplied to us at placement, V&K can locate and collect from the greatest number of previously uncollected accounts. The best way to achieve this objective is V&K’s method: concerted calling campaigns supplemented by automated skip tracing and third-party notices.

Our strategy ensures V&K contacts and collects from the highest percentage of customers, translating to the greatest return and highest value for our clients.

V&K utilizes the following proven strategies to drive collections results:

• Initial Data Scrub and Scoring
• Telephone Interaction
• Collection Letters
• Credit Reporting
• Skip Tracing

Letters series are a cost effective way to handle a large volume of delinquent accounts all while conveying the seriousness of the delinquency and escalating the collection process. We have over 200 different types of letters we can send to help you with your collection efforts.

We apply a combination of manual skip tracing by our trained representatives and an automatic waterfall. Our representatives are trained how to effectively utilize the information we obtain from the most reputable data providers in the industry and how to conduct in-depth investigation from acquired leads. They ensure that every available resource is expended. We apply a waterfall skip tracing methodology that includes batch processing from several third-party databases in order to capture the most recent contact information available.