Client Resources

Our goal is to understand our client’s business and to apply high quality standards with intelligent collection strategies that provide exceptional results and superior customer engagement.

We begin by having a high level introductory meeting with our Executive Staff to tailor a strategy that addresses your specific needs. We dedicate a Client Service Representative to each relationship. This liaison will provide you with custom reporting, discuss analytics and ensure all of your inquiries are addressed in a timely manner. We pride ourselves on being responsive to our client’s needs. After we have successfully customized a collection program for you we assign a dedicated staff that specializes in the work required.

Valentine and Kebartas, LLC offers a broad range of service types and options, and work closely with each client to ensure that the right mix of service is utilized for maximum results: Early age programs, third-party collections, asset management, call center assistance, pre-collections, facilities management, temporary staffing, client support services, online account access, designated customer service, onsite client training, classroom training, strategy development, first-party collections, skip tracing, forecasting, analysis, performance feedback, custom reporting, services consulting, letter series, curing programs, medical subrogation, UCC-1 filings, repossession of property, sale of repossessed property, attorney network, legal services, legal action review and recommendation.

Consumer Resources

At Valentine and Kebartas, LLC we conduct ourselves in an ethical and honest manner at all times. It if our belief that treating our client’s customers/borrowers with respect and dignity and placing their interests first will culminate in significantly above average returns and ensure our continuing vitality and success. It is our conviction that we always continue our quest for quality in everything we do. Quality is everyone’s work and each employee assumes personal responsibility for its achievement. We demonstrate teamwork from the smallest unit to the enterprise as a whole. We are proactive in our approach to demonstrate conduct that reflects integrity in everything we do.

Our collection representatives are trained to assist you with an amicable resolution with your account. They are knowledgeable with the Fair Debt Collection Practices Act and other federal and state regulations and will apply a professional and courteous approach to help you understand your obligation to our client and what options are available to you. Our collection representatives are available to discuss any questions or concerns you have or to assist you with an affordable and reasonable payment plan that is satisfactory to both you and our client.

Employer Resources

Wage Withholding for Defaulted Student Loans: A Handbook for Employers