Client Resources

Our goal is to understand our client’s business and to apply high quality standards with intelligent collection strategies that provide exceptional results and superior customer engagement.

We begin by having a high level introductory meeting with our Executive Staff to tailor a strategy that addresses your specific needs. We dedicate a Client Service Representative to each relationship. This liaison will provide you with custom reporting, discuss analytics and ensure all of your inquiries are addressed in a timely manner. We pride ourselves on being responsive to our client’s needs. After we have successfully customized a collection program for you we assign a dedicated staff that specializes in the work required.

Valentine and Kebartas, LLC offers a broad range of service types and options, and work closely with each client to ensure that the right mix of service is utilized for maximum results: Early age programs, third-party collections, asset management, call center assistance, pre-collections, facilities management, temporary staffing, client support services, online account access, designated customer service, onsite client training, classroom training, strategy development, first-party collections, skip tracing, forecasting, analysis, performance feedback, custom reporting, services consulting, letter series, curing programs, medical subrogation, UCC-1 filings, repossession of property, sale of repossessed property, attorney network, legal services, legal action review and recommendation.